Use the Norton Removal Tool to remove a failed installation or a damaged Norton product.
Norton Removal Tool runs on Windows. Norton Removal Tool should be used only if you have tried to uninstall the Norton program using Windows Add/Remove Programs and that did not work.
The Norton Removal Tool uninstalls all Norton products, Norton 360 and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.
Save your Product Key, then download and run the Norton Removal Tool.
You may need your Product Key when you reinstall your Norton product. To be safe, follow the steps for your product to be sure that you have your Product Key if it is needed.
The steps differ depending on what product you have.