From JitBit Software
Jitbit Help-Desk is a web based help desk software (also called "support ticket tracking software"), designed to deliver outstanding customer support. Based on ASP.NET, easy to install, simple to use and accessible from anywhere as a web application.
Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time.
Why Jitbit Help Desk?
* Extremely cheap helpdesk software - only $349 for a single installation (unlimited users and technicians) or $699 for the source-codes. All contracts include free upgrades within one year and discounted upgrades afterwards.
* Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
* FREE evaluation version has no expiration (download and test as long as you need)
* Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
* Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in
# Improved & simplified category selector on the ticket-submission page
# Fixed in the email importing engine
# Improved helpdesk reports and knowledge-base
# Improved ticket search (searching in multiple helpdesk-categories)
# Ticket-page is now fully AJAX-ed (assigning tickets, changing category, submitter, etc)
# CRM-integration fixes
# New template "#Most_recent_message#"
# Security improvements
# Other improvements through the help desk software
ASP.NET 2.0, MS SQL-server 7/2000/2005 (or MSDE), IIS Server