EasyDesk Helpdesk is a popular simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0 Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive. EasyDesk
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Info : Shareware is basically "try before you buy" software. Unlike software marketed through normal retail channels, where you are forced to pay for the product before you"ve even seen it, the shareware concept lets you try a program for a period of time before you buy it. Once you have tried a shareware program, you know whether it will meet your needs before you pay for it.