VisNetic MailFlow icon

VisNetic MailFlow 3.8

Downloads :
Total: 145  |  
Product Version :
Producer :
License type :
Demo | Price : 750.00 USD
Size :
6.78 MB
Category :
November 20, 2008, 04:19
User Rating : (UNRATED)
OS Supported :

VisNetic MailFlow Information

Publisher's Description:

VisNetic MailFlow is an email management and tracking software.

VisNetic MailFlow is powerful, affordable email management and tracking software that automatically routes email to the appropriate groups or individuals, allows for efficient email workload distribution, and includes a shared contact database with email history. It gives employees the tools necessary to answer emails quickly with knowledgeable, accurate responses, and it allows management to monitor email distribution, response times and employee performance.

Key Features

* Powerful email routing and workflow processing
o Distribute workload effectively among multiple customer service or support representatives
o Flexible message routing criteria
o Robust email auto-processing features (auto-reply, forward copy, etc.)

* A library of standard responses to customer inquiries
o Develop a centralized knowledge store that can help representatives be more efficient and accurate with their email replies
o Create standard responses that enforce corporate standards and policies
o Automatic per-representative tracking of most-frequently-used standard responses

* Email standards and policy enforcement
o Add disclaimers and notices to email correspondence
o Review communications and enforce email policy compliance
o Use standard response library for improved consistency

* Automatic generation and tracking of service incidents
o Never lose track of a customer service or support inquiry
o Quick customer and ticket search facilities
o Private comments and draft capabilities for collaboration purposes
o Ticket moving and splitting features

* Excellent alternative to traditional employee monitoring
o Supervise and filter employee email communications
o Create a shared, managed email environment
o Foster collaboration and knowledge sharing

* Comprehensive reporting and analysis
o Enforce timely handling of all customer correspondence
o Support business intelligence with email flow analysis
o Report on email traffic levels to aid workload distribution plans

* Instant access to customer communications history
o Personalize the customer service experience
o Shared contact database with ownership feature

* An intuitive, familiar web-based interface
o Per-agent preferences for theme, signature placement, etc.
o Powerful HTML and plain-text message composition features
o Integrated spell-checking
o Zero-footprint, access-anywhere usability+
o Easy to use - manage your business, not your IT infrastructure!

* Robust security and administration features
o Support for NT account integration
o Flexible and customizable access control lists
o IP address restrictions for controlled access
o Mail backup, archiving, and purging facilities

* Integrated logging and alerting facilities
o Customized logging at various severity levels
o Integrated log viewer with filtering support
o Internal and external (email) alerting
o Integrated alert viewer

* An optional antivirus protection plug-in
o Best-of-class antivirus protection support by Kaspersky Labs
o Scans both inbound and outbound email correspondence
o Fast, reliable and scalable antivirus protection


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VisNetic MailFlow 100% CLEAN Certification

100% Clean Award for VisNetic MailFlow team has tested VisNetic MailFlow against viruses, spyware, adware, trojan, backdoors and was found to be 100% clean of any form of malware..
Our editors will test this application periodically to assure that it remains clean.
Click the link below to view the entire antivirus report.

Complete antivirus report

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