NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService also includes unique features to simplify your work:
- A web interface
- A Windows service to automate some tasks
- Sending work orders by e-mail
- Calendar of appointments
- Managing technician specialities
- Inserting documents option
- Generating recursive work orders
- Knowledge base
- Data import/export utility
- All reports, forms and e-mail formats completely customisable according to your needs
- Complete security by user
- A relational database
- A lot more...
NewWayService is, without a doubt, the top solution for all organisations which care about the quality of their service.
This is only a brief outline of the many functionalities of NewWayService. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.