In its continuing effort to provide companies with state-of-the-art solutions that help them to deliver a competitive user experience to their site visitors, prospects and existing customers, live chat software leader Live2Support has launched Windows Desktop Application 3.0, the Windows version of its live help application. The fully functional 15-day trial download of the application, available from the company's website, can be used to experience not just the program's intuitive and seamless user interface, but also its operator-friendly functionality.
Features at a Glance:
While many companies continue to successfully use the browser-based version of Live2Support in which the entire application is served up, managed and maintained remotely on company servers, an increasing number of the company's customers have opted to use the Windows version of the live help software system. The Windows version does not require you to place your Internet web browser in the launch mode constantly thus providing a clean and accessible interface. The Windows version, once invoked, resides in the system tray and is instantly activated when a chat query is received.
Realtime Visitor Monitoring
* Monitor Website Traffic in Real-time.
* Fast and Easy Navigation.
* Block IP Address.
* Send a pop-up window of special offer or change visitor current page with some special page.
* Auto/Pro-active Chat Invitations.
* Friendly Invitation.
* Extensive Visitor Information System.(Geo location, search engine, time spent etc.)
* Chat History of every visitor comes to your website.
* Foot Prints (How many page visited and time spent by visitor on each page.)
* Call Back & Call Back History
Chatting with your visitors
* One to One Text Chat with WebSite Visitors
* One Support Operator can Accept Multiple Chat Request
* No Visitor Log-in or Sign-up Required
* Chat History Pop-up on Initiating Chat
* Serving Web Pages to Online Customers
* Pre-written or Standardized Responses
* Smilies (Emoticons) during chat
* File Transfer during chat
* Co-Browsing during chat session.
* Customize Pre & Post Chat form
* Leave Message form (if support operators offline)
* Multiple Support Operators Sharing Chat Session
* Typing Status Alerts
Look & Feel Customization
* Fully Customizable Visitor Chat Windows(To match with your web site look & feel)
* Ready Made Chat Windows Templates
* Customizable Offline Message Form
* Show visitor position in Chat Queue
* Customizable Online and Offline Graphics
* Graphics Customization at the Departmental and Page Level
* Visitor Window Language Customization.(Chat window in multiple languages)
* Language Support in Email Messaging
Preferences & Setting Control
* Fast and Easy Integration
* Live Support Through more than One Department
* Department Based Chat Session
* Show visitor Queue Number in chat waiting status
* Maximum waiting time by visitor in queue
* Language Customization
* Enable time base chat session
* Operators auto logout from application
* Auto Greeting Message on chat pick for every operator.
Supervising & Reporting
* Administrative and Moderator Privileges
* Administrator Chat Monitoring and Live Support
* PPC Tracking and Hits Reporting
* Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
* Chat Transcripts of All Chat Sessions, search, email etc.
* Chat Sharing, Chat Transfer and Messaging to another Support Operator.
* Administrator/Supervisor Monitoring of Running Chat Session and Participation.
* Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
Value Added Features
* Local Time Integration
* Pass Custom Variables form Your Web Pages
* Post Chat Survey
* Friendly/Pro-active Chat Invitations (Auto or Pro-active)
* SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
* Auto Pop-ups and User-defined Messaging
* Page Specific Chat Invitation
* Multiple Location Chat Invitation
* Dual Interface with No Mandatory Downloads or Software Installation.
* Pro-Popup or Change Visitor Page without chat.
* Third Party Integration