Live Chat Software is fast and efficient way to provide live help and assistance to customers who are visiting your website. Software provides enhanced customer support in which clients are able to communicate with the Company representatives to get answers of their specific question in real time. Software provides live assistance to your website visitors and facilitates healthy interaction by your website supervisors in real time.
Web chat software helps you to sell your products online and expands your small or medium sized business including Travel, Insurance, Web design, Stock market, Auto sales, Real estates, Web hosting or other similar kind of organizations. Software provides direct and dynamic communications between your support agents and your potential customers in few mouse clicks.
Live chat software is a powerful add on to the web site that not only brings customers closer but also helps in increasing Company sales. Live chat gives the web site a human touch by providing 24*7 real time communication between company representatives and website customers, now none will ever go unanswered from your website.
Operator-Operator Chat Facilitates operators to interact with other operator to make the chatting software flexible.
Multi Chat Support One customer support executive can interact with several visitors at the same time.
Pre-written Messages No need to type the same routine message again, operators can send canned messages to respond customer queries.
Push Web URL™s Operators can push web links containing useful information to website customers.
Preview Visitor Typing Text Support executive can see visitors typing text to provide quick response before they send it.
Transfer Chats Live chat sessions can be easily transferred from one operator to other in order to provide exact and relevant information to customers.
Alert Notifications Web support operator gets visual and sound alert notification whenever visitor request for chat.
Leave Offline Messages Visitors can leave offline message in case customer care representative appears offline.
Emailing Chat Transcripts Complete chat transcripts can be emailed to specified visitor e-mail address for future assistance.
Block IP Address Website agents can restrict specific visitors who are interrupting during chat by blocking their IP address.
Backup and Restore Chat Details Automatically records detailed chat history to later view whenever required.
View Customer Profile Records complete website visitor™s profile including Visitor name, Company name, Host Name, Current page and other similar information related to customers.
256 MB RAM and 18 MB free hard disk space