LBE Desktop Help Desk is a Microsoft Windows application, typically used by your support staff. In addition to the features it shares with our Web Help Desk, it also provides a rich user interface which will make your job easier
* Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in.
* Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters.
* Share data views with other members of your team.
* Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.
LBE Desktop Help Desk does all this yet still maintains a simple, clear and easy to understand interface. Your staff will be using it with the minimum of training.