Helprace features a help desk that's integrated with a customer-centric community and knowledge base.
The help desk is packed with innovative features such as canned replies and ticket routing to streamline productivity. Once your team gets bigger, you can collaborate using private notes and and track how well your team is performing with SLA (service level agreements). The community allows you to understand your customers every step of the way.
The feedback platform and widget allows users to: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. End-users need only to submit their name, email and password to create an account. Alternatively, customer service agents can invite users using the admin panel. Over time, as your ticket database (and user base) grows, you can build a knowledge base of frequently asked questions.
At Helprace, we've always believed that the best things in life are free. This includes great customer service. That's why we have a free plan for small companies that are on a budget. We know that companies don't stay small forever, so we'll scale as you grow with no worry on your part. Try any of our paid plans for free for 30 days and make the right choice based on your company's needs.