Help Desk Premier helps in company troubleshooting and providing information to customers in order to retain customer satisfaction by organizing the incoming concerns and questions (tickets). The software gives each incoming invoice a different number to allow for easier tracking and referencing. While ticket management is perhaps the most powerful aspect of this software, it is only one of many services and features provided with the purchase of Help-Desk.
Another important feature is the asset management that allows your company the ability to keep track of important technology and tools necessary to the organization. With so much important information being stored in one place, Role Based Security allows administration to decide who is allowed access to sensitive information and precisely how much of said information they will be entitled to in order to protect both the company and customer.
Should the need arise, the software comes with an unlimited number of phone calls to their customer service department. They have made it simple to try the software out in your company before purchasing by offering a free trial, which can be found on their website. Should your business decide to purchase, they have created a few versions at varying price points to better tailor a program to your company size and demands; this is in keeping with the rest of the product, which can be tailored to specific needs.
Windows Server 2008, Windows 7 or Windows 8 running IIS with minimum 4gb RAM (8gb recommended)